JIXIE – TERMS OF SERVICE

Last updated: 13 November 2026

OVERVIEW

Welcome to JIXIE!

The terms “we”, “us” and “our” refer to JIXIE. JIXIE operates this online store and website, including all related information, content, features, tools, products and services to provide customers with a convenient shopping experience.

JIXIE is powered by Shopify, which provides the platform used to operate our online store.

These Terms of Service explain the rights and responsibilities of customers when accessing or using our website and services.

By visiting, browsing or purchasing from JIXIE, you agree to these Terms of Service and our Privacy Policy.

Please read these terms carefully before using our website. If you do not agree with these terms, you should not use our services.

Nothing in these Terms of Service is intended to exclude, restrict or modify any rights that customers have under the Australian Consumer Law or other applicable laws.

SECTION 1 – ACCESS AND ACCOUNTS

By using our website, you confirm that you are legally permitted to use our services.

If you are under the age of 18, you must have permission from a parent or legal guardian where required.

To use certain features of our website or place an order, you may be asked to provide information such as your name, email address, billing details and shipping address.

You agree that all information provided is accurate, current and complete.

You are responsible for keeping your account information secure and notifying us if you believe your account has been accessed without permission.

We reserve the right to suspend or restrict accounts where there is suspected misuse, fraudulent activity or a breach of these terms.

SECTION 2 – OUR PRODUCTS

JIXIE aims to provide accurate descriptions, images and information about all products available through our website.

However, product colours and appearances may vary slightly depending on your screen, device settings and lighting conditions.

We aim to ensure that all products match their descriptions and meet applicable Australian Consumer Law requirements.

We reserve the right to update product descriptions, prices, availability and specifications when necessary.

We may discontinue products or limit quantities available for purchase.

Nothing in this section removes any consumer rights relating to products that do not match their descriptions or meet consumer guarantees.

SECTION 3 – ORDERS

When you place an order through JIXIE, you are making an offer to purchase the selected products.

An order is subject to acceptance and payment confirmation by JIXIE.

We reserve the right to decline or cancel an order where there is a legitimate reason, including suspected fraudulent activity, pricing errors, product unavailability or incorrect order information.

If an order is cancelled after payment has been received, an appropriate refund will be provided.

Please review your order carefully before completing checkout.

If you notice an error, contact us as soon as possible at:

platinum19jixie@gmail.com

We will make reasonable efforts to assist with order changes or cancellations where possible.

All purchases are subject to our Refund and Returns Policy.

SECTION 4 – PRICES AND PAYMENTS

All prices displayed on our Australian online store are in Australian Dollars (AUD), unless otherwise stated.

Prices may change without prior notice. However, the price charged for an order will be the price displayed at checkout when the order is submitted.

Applicable taxes, including GST where required, will be handled in accordance with Australian tax laws.

Shipping costs and any additional charges will be displayed before checkout is completed.

We accept payment methods displayed at checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

JIXIE reserves the right to correct pricing errors and contact customers if an order has been affected by an incorrect price.

Where an order is cancelled because of a pricing error, customers will receive an appropriate refund.

SECTION 5 – SHIPPING AND DELIVERY

JIXIE aims to process and dispatch orders within the timeframes stated on our website.

Delivery estimates are provided as a guide and are not guaranteed unless expressly stated.

Delivery times may be affected by circumstances outside our control, including courier delays, weather conditions, customs processing and other unexpected events.

Customers will receive tracking information where available.

If an order is delayed, lost or damaged during delivery, customers should contact us at:

platinum19jixie@gmail.com

We will investigate delivery issues and work towards an appropriate solution.

JIXIE remains responsible for meeting its obligations under Australian Consumer Law.

Nothing in this section removes a customer’s rights if an order is not delivered within a reasonable time or is otherwise not supplied as agreed.

SECTION 6 – INTELLECTUAL PROPERTY

All original content displayed on the JIXIE website, including our branding, logos, graphics, written content, website design and original marketing materials, belongs to JIXIE or its relevant licensors.

Customers may browse and use our website for personal, non-commercial purposes.

You must not copy, reproduce, distribute, modify or commercially use JIXIE’s original content without written permission.

Third-party trademarks, images and materials remain the property of their respective owners.

Nothing in these terms transfers ownership of intellectual property to customers.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

Our website may provide access to tools, applications or services operated by third parties.

These tools may be provided to improve the shopping experience.

Third-party services are subject to their own terms and privacy policies.

JIXIE does not control every aspect of third-party services and cannot guarantee their availability or operation.

Customers should review the relevant third-party terms before using those services.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to external websites or services operated by third parties.

These links are provided for convenience.

JIXIE does not control or guarantee the accuracy, security or content of external websites.

Customers who visit third-party websites do so subject to the relevant website’s own terms and policies.

Any purchases made through external websites are separate transactions between the customer and the relevant third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

JIXIE is powered by Shopify, which provides the online commerce platform that allows us to operate our store.

However, purchases made through our website are transactions between the customer and JIXIE.

Shopify is not the seller of products purchased through JIXIE.

To the extent permitted by law, Shopify is not responsible for disputes relating to products sold directly by JIXIE.

Nothing in this section removes any rights or remedies available to customers under applicable Australian laws.

SECTION 10 – PRIVACY POLICY

We respect the privacy of our customers.

Personal information collected through our website may include:

• Names
• Email addresses
• Shipping addresses
• Billing information
• Order history
• Information provided when contacting customer support

We use customer information to:

• Process and fulfil orders.
• Provide customer support.
• Send order confirmations and delivery updates.
• Improve our website and shopping experience.
• Meet applicable legal obligations.

Because JIXIE uses Shopify, certain customer information is processed by Shopify and relevant service providers to operate the store.

Personal information may be disclosed to service providers where necessary to provide our services, subject to applicable privacy requirements.

Customers can read our full Privacy Policy through the dedicated Privacy Policy page on our website.

JIXIE will handle personal information in accordance with applicable privacy laws.

SECTION 11 – CUSTOMER FEEDBACK AND REVIEWS

We appreciate customer feedback and reviews.

By submitting feedback, suggestions or reviews, you confirm that the information is truthful and that you have the right to share it.

You must not submit content that:

• Is knowingly false or misleading.
• Violates another person’s privacy.
• Infringes copyright or intellectual property rights.
• Contains abusive, threatening or unlawful material.
• Contains spam or malicious content.

By submitting feedback, you grant JIXIE permission to use, reproduce and display that feedback for legitimate business purposes, including marketing and improving our services.

This permission does not remove any rights you may have under applicable privacy or other laws.

JIXIE may remove feedback that violates these terms or applicable laws.

We do not guarantee that every review will be published.

SECTION 12 – ERRORS AND INACCURACIES

Occasionally, information on our website may contain typographical errors, inaccurate descriptions, incorrect prices or outdated information.

We reserve the right to correct errors and update website information where necessary.

If an error affects an order, we may contact the customer to explain the issue and discuss an appropriate solution.

We will comply with applicable Australian Consumer Law when correcting errors or dealing with affected orders.

SECTION 13 – PROHIBITED USES

Customers must use our website lawfully and responsibly.

You must not use our services to:

• Break applicable laws or regulations.
• Commit fraud or engage in misleading activities.
• Violate intellectual property rights.
• Harass, threaten or harm other people.
• Submit false or misleading information.
• Distribute spam or malicious software.
• Attempt to access accounts or information without permission.
• Interfere with the security or operation of our website.
• Copy, scrape or commercially exploit website content without permission.

We reserve the right to investigate suspected misuse and restrict access where reasonably necessary.

SECTION 14 – AUTOMATED ACCESS AND AGENTS

Our website may use security measures to protect its services and customers.

Automated software, bots or agents must not access or interact with JIXIE’s website in a way that:

• Violates these Terms of Service.
• Interferes with website security.
• Collects customer information without permission.
• Circumvents access restrictions.
• Creates excessive or harmful website traffic.

We may restrict automated access where necessary to protect our website and customers.

Any permitted automated access must comply with applicable laws and our website requirements.

SECTION 15 – TERMINATION

JIXIE reserves the right to suspend or terminate access to our website where there is a reasonable basis to believe that someone has violated these Terms of Service, engaged in fraudulent activity or misused our services.

Customers may stop using our website at any time.

Termination does not remove any rights or obligations that arose before termination.

Any sections that are intended to continue after termination will remain effective where legally permitted.

SECTION 16 – DISCLAIMER OF WARRANTIES

JIXIE aims to provide accurate information and a reliable shopping experience.

However, we do not guarantee that our website will always be available, uninterrupted or free from technical errors.

To the extent permitted by law, we exclude warranties that may legally be excluded.

Nothing in these Terms of Service excludes, restricts or modifies any consumer guarantees or other rights that cannot legally be excluded under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

SECTION 17 – LIMITATION OF LIABILITY

To the extent permitted by applicable law, JIXIE is not responsible for losses caused by circumstances outside our reasonable control.

However, nothing in these Terms of Service excludes or limits liability where doing so would be unlawful.

JIXIE remains responsible for meeting its obligations under applicable Australian laws, including consumer guarantees.

Customers retain all rights and remedies available to them under the Australian Consumer Law.

SECTION 18 – INDEMNIFICATION

You agree to use our website lawfully and responsibly.

To the extent permitted by law, you may be responsible for losses directly arising from your unlawful actions, fraud or deliberate misuse of our services.

Nothing in this section requires customers to compensate JIXIE for losses caused by JIXIE’s own unlawful conduct or breaches of non-excludable legal obligations.

SECTION 19 – SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision will be limited or removed to the extent necessary.

The remaining provisions will continue to apply where legally permitted.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

These Terms of Service, together with the policies referenced on our website, form the agreement governing your use of JIXIE’s services.

If JIXIE does not enforce a particular provision immediately, this does not mean that the provision has been waived.

Nothing in this section removes any rights customers have under applicable laws.

SECTION 21 – ASSIGNMENT

Customers may not transfer their rights or obligations under these Terms of Service without our written permission, except where permitted by law.

JIXIE may transfer or assign its rights and obligations where legally permitted.

Any transfer will not remove customers’ existing legal protections.

SECTION 22 – GOVERNING LAW

These Terms of Service are governed by the laws of Victoria, Australia, and applicable Commonwealth laws.

Any disputes will be handled in accordance with the applicable laws and procedures of Australia.

Nothing in this section prevents customers from exercising rights available under Australian Consumer Law or other applicable legislation.

SECTION 23 – HEADINGS

The headings used throughout these Terms of Service are included for convenience and organisation.

They do not change the meaning or interpretation of the provisions.

SECTION 24 – CHANGES TO THESE TERMS

JIXIE reserves the right to update or change these Terms of Service when necessary.

The latest version will be published on this page with its updated date.

Customers are encouraged to review these terms periodically.

Where required by law, customers will be notified of significant changes.

Continued use of our website following changes means that the updated terms apply to future use, to the extent permitted by law.

SECTION 25 – CONTACT INFORMATION

If you have questions, concerns or enquiries regarding these Terms of Service, please contact us.

Business name: JIXIE

Email: platinum19jixie@gmail.com

We aim to respond to customer enquiries as promptly as reasonably possible.

Thank you for shopping with JIXIE.

We appreciate your support!